We’ve noticed that some Bigpond email users aren’t receiving our important communications, including invoices, statements, and requested information. This is a known issue affecting many Australian businesses sending to Bigpond addresses. To ensure you receive all communications from us, you have two options:
- Whitelist our domain in your Bigpond settings (instructions below)
- Provide us with an alternative email address
How To Whitelist trayon.com as a safe sender in Bigpond
Step 1: Login to your Bigpond mail. And on the upper right hand of the screen, click the gear icon that reads settings.
Step 2: On the left, right under “SETTINGS”, click on “Mail” and then click on “Safe Senders”
Step 3: On the Safe Senders sub-menu, please write “@trayon.com” in the blank square next to Add email address, and click on the (+) Add button.
Step 4: Also check your existing Junk/Spam folder, search for trayon.com and right click or select each one and go to More and Mark as Not Spam.
Still Having Issues? If you continue to experience problems receiving our emails, please:
- Call our team on (07) 5476 5355 or email us at mail@trayon.com and provide an alternative email, e.g. gmail, yahoo or any of the other providers. Our team will promptly update your details.
- Check your spam folder regularly until the whitelisting takes effect
