Where did we all get away to over Easter / Anzac 2017?
#7
We camped in our back yard - literally.  We're on a rural block on the west side of the range in SE Queensland and I've tidied a space for a small campsite about halfway up -about 650m above sea leavel.  Marvellous spot for a couple of nights without having to travel very far at all!!  We had fantastic misty mornings followed by brief strolls with the binoculars.  Our gums are in blossom at the moment and there's a wave of new birds passing through.  Now for the rest of it...

To get to our site the track goes through a pinch between a large box tree and an electric fence.  I've driven through it many times with the Trayon, on a tractor and in a troop carrier - no worries.  But on Easter Monday, as we were driving down, the vehicle lurched into a new depression just at the right spot and the top of the Trayon on the drivers side contacted the tree.  The lid was twisted backwards and a gas strut was pulled off.  Two of the four buckles that hold the lid closed were ripped off and the threads on the other two were deformed irreparably. The long piano hinge was twisted at both ends and several rivets pulled out.  All four of the threaded tie downs that hold the Trayon to the tray were pulled straight and the camper ended up at a crazy angle on the back of the ute!!  We had been going very slowly in first gear low range 4WD!!  In spite of everthing the Trayon box itself survived with no serious damage.  It's still square although it does have a couple a new blemishes on its shiny finish.  Panic set in - we've got two more trips planned starting next month.

I made an early call to Trayon on Tuesday and Ziza asked us to bring it in on Thursday for assessment.  We left at 3am to get there as the workshop opened at 7.  Well - the guys were already **really** busy and in full swing when we arrived.  They've got a local show to set up and they're also weighing and loading units for Europe into a container as well as other units being prepped for interstate.  In spite of all this Stolz and Vernon immediately found time to help us.  After a thorough inspection a list of repairs was drawn up and agreed and a fitter from the workshop was diverted from his planned work to attend to us.  We went for a picnic at Noosa when we returned our unit was repaired and ready to roll.  

We have always been seriously impressed with our Trayon.  Not only is the unit really convenient in normal use, but we now know from our first hand experience that it's exceptionally strongly made to survive the mistreatment we gave it.  And - Trayon customer support is truly legendary and second to none.  Our camper was damaged on Monday afternoon and by Thursday evening it was back in our garage totally fixed!!   Where else would one get such fantastic service?

So big thanks to Ziza, Vernon, Stolz, Johnnie (fitter), AnnMari (hope I got name right!!) for sorting us out.   It was a team effort and Jennie and I are really grateful.
...Tony


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Our Easter - and Trayons are TOUGH!! - by JT789 - 21-04-2017, 11:20 AM

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